Arena Plus Privacy Policy

When you register and use the arena plus platform, we collect certain personal information that is necessary to operate your account and deliver our services. This includes your full name, date of birth, email address, mobile number, and government-issued identification details required for age and identity verification. We also collect financial information such as your preferred payment method and transaction history, which is used solely to process deposits and withdrawals on your behalf. In addition, we automatically collect technical data when you access the platform, including your device type, browser version, IP address, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall member experience. We do not collect any information beyond what is reasonably necessary to provide and secure our services to Philippine members.

Arena plus does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and technical infrastructure providers — but only to the extent necessary for them to perform their specific function. All third-party service providers engaged by arena plus are contractually required to handle your data securely and in accordance with applicable Philippine data privacy regulations. We may also disclose your information when required to do so by law, court order, or a lawful request from a Philippine government authority or regulatory body. In the event of a business restructuring or transfer of platform operations, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never disclose your personal information to unrelated third parties without your explicit consent except as described in this policy.

Your personal data is stored on secure servers with access controls, encryption, and regular security audits in place to prevent unauthorised access or disclosure. Arena plus retains your personal information for as long as your account remains active and for a reasonable period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance obligations. When your data is no longer required for the purposes for which it was collected, we take reasonable steps to securely delete or anonymise it so that it can no longer be linked to you. You may request the deletion of your account and associated personal data at any time by contacting our support team, subject to any legal retention obligations that may apply. We regularly review our data retention practices to ensure that we do not hold personal information longer than is necessary or proportionate to the original purpose of collection.

As a registered member and data subject under Philippine law, you have specific rights regarding your personal information held by arena plus. You have the right to access a copy of the personal data we hold about you, to request corrections if any information is inaccurate or incomplete, and to request the deletion of your data subject to applicable legal requirements. You also have the right to object to certain types of data processing and to withdraw consent for processing activities that are based solely on your consent, without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our support team using the details available within the platform, and we will respond to your request within a reasonable timeframe in accordance with applicable regulations.

Arena plus uses cookies and similar tracking technologies to ensure the platform functions correctly and to improve your browsing experience. Essential cookies are required for core platform functionality such as maintaining your login session and remembering your preferences between visits. We may also use analytical cookies to understand how members navigate the platform, which pages are most visited, and where technical issues may arise — this data is used in aggregate form and does not identify you personally. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may affect the functionality of certain platform features. By continuing to use the arena plus platform after being informed of our cookie practices, you consent to the use of cookies as described in this policy. We do not use cookies to serve third-party advertising or to track your activity across unrelated websites.

Arena plus reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When material changes are made, the updated policy will be published on this page with a revised effective date, and we will make reasonable efforts to notify registered members through their account or via a platform notice. Your continued use of the platform after any updates have been posted constitutes your acceptance of the revised Privacy Policy. We encourage all members to review this page periodically to stay informed about how we protect and handle their personal information. If you have any questions about this policy or how your data is managed, the FAQ page provides additional guidance, and our support team is available to assist you directly.