Arena Plus Responsible Gaming
Arena plus is committed to providing a safe, fair, and enjoyable experience for all members in the Philippines. This page outlines our responsible gaming principles, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Safe Play
Gaming should always be a form of entertainment — never a source of financial stress or personal harm. Arena plus takes its responsibility to Philippine members seriously and has built practical safeguards into the platform to support healthy play habits.
Age Verification
All members must be at least 21 years old to register and play on arena plus, in line with Philippine gaming regulations. We verify age during registration and reserve the right to request additional identificationat any time. Underage gambling is strictly prohibited, and any account found to be in violation will be suspended immediately pending review. Protecting minors is a non-negotiable priority for our platform.
Deposit Limits
Arena plus encourages all members to set personal deposit limits that reflect their actual financial situation. You can request a deposit limit adjustment through our support team at any time, and reductions take effect immediately. Increases to deposit limits are subject to a mandatory cooling-off period to prevent impulsive decisions. Setting a realistic budget before you start playing is one of the most effective ways to keep gaming enjoyable and within your means.
Session Time Awareness
Long, uninterrupted gaming sessions can affect your judgement and lead to decisions you might later regret. We recommend setting a personal time limit before each session and taking regular breaks to stay refreshed and in control. If you find yourself losing track of time while playing, contact our support team to discuss session reminder options. Staying aware of how long you have been playing is a simple but powerful habit that supports responsible gaming.
Self-Exclusion Options
If you feel that your gaming habits are becoming difficult to manage, arena plus offers self-exclusion as a protective measure. You can request a temporary break or a longer exclusion period by contacting our support team directly. During a self-exclusion period, your account will be suspended and you will not be able to log in, deposit, or place bets. We take all self-exclusion requests seriously and process them promptly to ensure your protection is in place as quickly as possible.
Loss Awareness
Chasing losses is one of the most common signs of problematic gambling behaviour. Arena plus encourages all members to accept losses as a normal part of gaming and to never bet more than they can comfortably afford to lose. If you notice that you are increasing your bets in an attempt to recover previous losses, this is a signal to pause and reassess your approach. Our platform is designed for entertainment, and no outcome is ever guaranteed — please play with that in mind at all times.
Support for Loved Ones
Problem gambling does not only affect the individual — it can have a significant impact on family members and close friends as well. If you are concerned about someone else's gaming behaviour, we encourage you to seek guidance from a qualified counselling service in the Philippines. You can also contact our support team to discuss options such as third-party account restrictions. Reaching out early is always the right step, and help is available for both players and their families.
Recognising Problem Gambling
Being honest with yourself about your gaming habits is the first step toward staying in control. The following signs may indicate that gaming has moved beyond entertainment and into territory that requires attention.
- Spending more money on gaming than you originally planned or can afford, and feeling unable to stop even when you want to.
- Borrowing money, selling personal belongings, or neglecting bills and financial obligations in order to fund gaming activity.
- Feeling restless, irritable, or anxious when you are not able to play, or using gaming as a way to escape stress or negative emotions.
- Hiding your gaming activity from family members or close friends, or lying about how much time or money you spend on gaming.
- Continuing to gamble despite repeated attempts to cut back, or experiencing negative consequences at work, at home, or in your relationships as a result of gaming.
If any of these signs apply to you, please reach out to a professional support service or contact our team. You can also visit our FAQ page for more guidance on managing your account.
Need Help or Have Questions?
If you have concerns about your gaming habits or want to learn more about the tools available to you, our support team is ready to assist. You can also review our Terms and Conditions and Privacy Policy for more information about how we protect our members.